FAQ (Frequently asked questions)
Questions and answers to thoughts you have about Speedhoc and our products.
Where are your sticks manufactured?
What are the payment options?
What's the delivery time on a I.D. stick?
Speedhoc I.D has a longer delivery time than other products, because we are putting together your stick completely after your selection. When the stick is designed and ordered, it's assembled and quality tested in the factory before being shipped. It takes 3-4 weeks for your stick to arrive.
How do I make a custom designed decal?
Start with an awesome idea, you probably already have one. Then download the template for Speedhoc I.D. and start to design! When you’re finished, go to Speedhoc I.D. and assemble the decal with a knob, grip and blade. Order the stick and when we have received the order we will send you a proof to approve. When it’s approved by you we start to make your stick.
How do I change my user information?
Log on to your account first, by either clicking on this link or the link in the top right corner. Then you click on Edit. You can change the delivery address when you make a purchase.
I've forgotten my password, how do I get it back?
Click on Login, either here or in the top right corner. Then click on “Request a new password”. Enter your email that you used when you made a account here and a new password will be sent to that address.
I've found a bug on the page!
Good! Now kill it! Or you can send us a mail and explain the error on the site, either by using the contact form or sending a mil to firstname.lastname@example.org. Then we’ll try our best to fix it.
Would the product be damage or defect in some form, please inform us as soon as possible and we will correct it. The simplest way to contact us is trough the contact form in the top right corner or you can also send a mail directly to email@example.com and explain the problem and your order number. In case of any dispute we follow the Swedish Consumer Complaints Board's decision.
Speedhoc is exempt from penalty for failure to perform certain obligations in this Agreement if the failure is due to liberating circumstances as described below and the fact impedes, prevents or delays the performance. As the liberating factor to be considered include authority's act or omission, new or amended legislation, industrial disputes, fire or flood, the weather conditions that hindered accessibility, sabotage or accident of significant size or natural disasters.
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But this doesn't answer my question!
Not? Send your question directly to us and we’ll gladly answer it. Use the contact form in the upper right corner or send a mail to firstname.lastname@example.org.