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FAQ (Frequently asked questions)

Questions and answers to thoughts you have about Speedhoc and our products.

Questions

Products
Where are your sticks manufactured?

Speedhoc I.D.
What does I.D. stand for?
What's the delivery time on a I.D. stick?
How do I make a custom designed decal?

Payment
What are the payment options?

Delivery
How do you deliver the products?
How long's the delivery time?

Speedhoc.com
How do I change my user information?
I've forgotten my password, how do I get it back?
I've found a bug on the page!

Policy
What is your policy?
Complaints?

Other
Force Majeur
Cookies
But this doesn't answer my question!
 


Answers

Where are your sticks manufactured?
They are manufactured by skilled personnel in Taiwan.

What does I.D. stand for?
I.D. stands for Idea, Individual Design and Identification Document.

What's the delivery time on a I.D. stick?
Speedhoc I.D has a longer delivery time than other products, because we are putting together your stick completely after your selection. When the stick is designed and ordered, it's assembled and quality tested in the factory before being shipped. It takes 3-4 weeks for your stick to arrive.

How do I make a custom designed decal?
Start with an awesome idea, you probably already have one.  Then download the template for Speedhoc I.D. and start to design! When you’re finished, go to Speedhoc I.D. and assemble the decal with a knob, grip and blade. Order the stick and when we have received the order we will send you a proof to approve. When it’s approved by you we start to make your stick.

What are the payment options?
You can chose to pay with VISA, MasterCard or Postförskott, but Postförskott only works in sweden.

How do you deliver the products?
With DPD outside of sweden and inside with Posten.

How long's the delivery time?
2-4 days for all products in stock, excluded Speedhoc I.D. For Speedhoc I.D. the delivery tie is 3-4 weeks.

How do I change my user information?
Log on to your account first, by either clicking on this link or the link in the top right corner. Then you click on Edit. You can change the delivery address when you make a purchase.

I've forgotten my password, how do I get it back?
Click on Login, either here or in the top right corner. Then click on “Request a new password”. Enter your email that you used when you made a account here and a new password will be sent to that address.

I've found a bug on the page!
Good! Now kill it! Or you can send us a mail and explain the error on the site, either by using the contact form or sending a mil to webb@speedhoc.com. Then we’ll try our best to fix it.

What is your policy?
The personal data you leave to us will NOT be forwarded, sold, traded or shared with others. We only use it to be able to give you a good service.

Complaints?
Would the product be damage or defect in some form, please inform us as soon as possible and we will correct it. The simplest way to contact us is trough the contact form in the top right corner or you can also send a mail directly to webb@speedhoc.com and explain the problem and your order number.  In case of any dispute we follow the Swedish Consumer Complaints Board's decision.

Force Majeur
Speedhoc is exempt from penalty for failure to perform certain obligations in this Agreement if the failure is due to liberating circumstances as described below and the fact impedes, prevents or delays the performance. As the liberating factor to be considered include authority's act or omission, new or amended legislation, industrial disputes, fire or flood, the weather conditions that hindered accessibility, sabotage or accident of significant size or natural disasters.

Cookies
This website contains cookies. Under the Electronic Communications Act, which came into force on 25 July 2003, everyone who visits a website with cookies should be informed about:
• the website containing cookies,
• what these cookies are used to
• how cookies can be avoided
Some parts of Speehoc’s site uses cookies to provide user access to additional features, such as the online part of your orders. If you do not accept the use of cookies, you can not fully exploit Speedhoc’s website. You may then contact us for help in ordering products, etc.
Browsers can be set to automatically refuse cookies or to inform you that a website contains cookies. Because of the technology used in some parts of this site, these parts of the site is not without cookies.

But this doesn't answer my question!
Not? Send your question directly to us and we’ll gladly answer it. Use the contact form in the upper right corner or send a mail to webb@speedhoc.com.